Password help for 1GO Plus
Forgetting a password happens to everyone, and 1GO Plus keeps the fix simple: the reset runs from the sign-in screen and uses the same +91 number you registered with. There is no email step and nothing to wait for beyond the SMS code.
Two ways back into your account
The quickest is Sign In by OTP on the login screen — a one-time code by SMS signs you in immediately, and you can reset the password later from the account settings. If you would rather fix it now, tap Forget Password, confirm the number with a code and set a new password. Both paths are described on the login page as well.
Reset problems
The SMS code does not arrive
Wait a minute, check that the number is correct and request a new code. If it still fails, open live chat and support will confirm your number.
My number has changed
Contact support through live chat with your old number and account details; they will move the account to the new number after a check.
Someone else may have logged in
Reset the password at once, sign out of all devices from the account settings and tell support so they can review recent activity.
The new password is rejected
Use at least eight characters with letters and numbers, without spaces.
Keeping the password safe
Use a password you do not use on other sites and change it if you have shared a device. The account settings let you sign out of every device at once, which is useful after using a friend’s phone. 1GO Plus support never asks for your password or OTP — anyone who does is not support.
If you suspect unauthorised access
Reset the password first, then sign out of all devices and open live chat. Support can check recent logins and transactions and secure the account. Keep your bank details and UPI ID private as well; withdrawals go only to accounts in your own name. The support page lists every way to reach the team.