Redeeming codes on 1GO Plus
“Redeem code” and “gift code” describe the same thing on 1GO Plus: a code you enter in the app for a reward. Activation is the part that trips people up: where the field is, what the messages mean and what to do when a code is refused. Where the codes come from is on the gift code page.
The Gift Code field
The field is the Gift Code item in the Menu of the app’s bottom bar, and it sits in the same place on the website. Only signed-in players can use it; guest mode shows the menu but not the redeem button. Codes are case-sensitive, so type them exactly as published or paste them from the official post.
The field appears only after you log in.
What happens after Redeem
An accepted code credits the reward instantly. Cash rewards go to the main balance and can be withdrawn; bonus rewards go to the bonus balance and are released as you play, at the turnover rules explained on the promo code page. Every redemption is listed under Gift History with the date and amount.
Deposit-tier codes
Social Media Gift Codes depend on deposits during the campaign period. If you enter such a code before the qualifying deposit has been credited, the app refuses it. Deposit through the cashier — payment methods lists the options — wait for the balance to update and redeem again.
Common refusals
Most refusals come down to three causes: the code expired, it was already used on your account, or the tier is not reached. A code that is refused for another reason usually belongs to a different campaign or was mistyped. If you are sure the code is current and correct, live chat can check it — see the support page.
When a code is refused
The code has expired
Codes are valid for a few days. Look for the newest code on the official channels — see the gift code page.
The code has already been used
Each code works once per account. If you redeemed it earlier, check Gift History.
Deposit tier not reached
Social Media codes unlock after the deposit for that tier is credited. Deposit first, then redeem.
Nothing happens after tapping Redeem
Check the connection and make sure you are signed in — guests cannot redeem. Reopen the app and try again.
Reward not visible
Bonus rewards go to the bonus balance. Open the wallet and switch between cash and bonus balance.

