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Play safe

Responsible Gambling

Casino games are entertainment with a cost, not a way to earn. 1GO Plus is for players aged 18 and over who decide in advance how much money and time to spend. A budget, a time limit and a break are the tools; Tele MANAS on 14416 is the help in India if control slips.

Hand setting a timer beside a small stack of chips on a calm green surface
Step by step

Keeping control

  1. Set a budget
    Decide the amount you can lose before you deposit, and deposit only that. Treat it as the price of the entertainment.
  2. Set a time
    Choose how long a session lasts and stop when the time is up, whether you are winning or losing.
  3. Never chase losses
    A loss is the cost of the session. Trying to win it back is how small losses become large ones.
  4. Take breaks
    Ask support through live chat to pause your account for a week, a month or longer.
  5. Self-exclude
    If you want to stop for good, request self-exclusion through live chat or email. The account is closed and cannot be reopened during the period.
Read the details

Playing responsibly

Casino games and sports betting on 1GO Plus are designed to be entertainment for adults. Like any entertainment, they cost money, and the aim is to keep that cost within what you planned. 1GO Plus has tools for that, and India has free help if the cost gets out of hand.

Budget and time

Decide the amount you are prepared to lose before you deposit and deposit only that amount. Keep sessions short — an hour with a clear stop time works for most players — and stop when the time is up regardless of the result. Wins are pleasant but random; losses are the normal cost of the session, not something to recover.

Limits, breaks and self-exclusion

1GO Plus support can set deposit limits on your account, pause it for a chosen period or close it under self-exclusion. Requests go through live chat in the app or by email, and a self-excluded account stays closed for the full period. Withdraw your balance before asking for closure — the withdrawal page shows how.

Limits are set after you log in, from the account section.

Warning signs

Betting more than you planned, chasing losses, playing to escape worries, hiding play from family or borrowing to play are the signs that entertainment has become a problem. If any of them sound familiar, take a break now and talk to someone you trust.

Help in India

Tele MANAS, India’s national mental-health helpline, offers free, confidential support 24 hours a day on 14416 or 1-800-891-4416 in several Indian languages. Counsellors can talk through gambling worries and point you to local services.

At a glance

Help in India

Tele MANAS14416 or 1-800-891-4416 — free, 24/7, in Indian languages
1GO Plus supportLive chat in the app for limits, breaks and self-exclusionOpen page
Age18+ only
Warning signsBetting more than planned, hiding play, borrowing to play

Under 18

1GO Plus is for players aged 18 and over. Accounts are age-checked, and an account found to belong to a minor is closed. Keep your login details away from younger family members and use your phone’s app lock if others use the device.

Stay in control

Set your budget before you play and ask support for a break whenever you need one. 18+ only.

Questions

Responsible gambling questions

How do I set a deposit limit at 1GO Plus?

Contact live chat and ask for a daily, weekly or monthly deposit limit. It applies from the next deposit and can be lowered at any time; raising it takes effect after a cooling-off period.

Can I close my account?

Yes. Ask live chat or email support for closure or self-exclusion. Withdraw your balance first; a self-excluded account stays closed for the period you choose.

Where can I get help in India?

Tele MANAS, the national mental health helpline, is free and available 24/7 on 14416 or 1-800-891-4416 in several Indian languages.

How do I know if I have a problem?

Spending more than planned, playing to escape worries, hiding play from family or borrowing money to play are warning signs. Take a break and talk to someone.

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